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Terms & Conditions

This website is operated by Optoma Europe Ltd, registered in England and Wales under company number 03399395 and with its registered office at 1 Bourne End Mills, Hemel Hempstead, Hertfordshire, HP1 2UJ. Goods are despatched from our distribution warehouse in The Netherlands VAT number NL825811454B01


Access to and use of this Website shall be subject to the following terms and conditions:

Use of this Website constitutes your acceptance of these terms and conditions which takes effect on the date on which you first use the Website. Optoma Europe Ltd reserves the right at its sole discretion, to add to or change these terms and conditions at any time by posting changes on-line and it is your responsibility to refer to and comply with these existing terms on accessing the Website. Your continued use of this site after changed terms are posted constitutes your acceptance of these terms and conditions as modified. Use of this Website also constitutes your acceptance of the Privacy Policy published and modified by Optoma Europe Ltd from time to time and you should read this before you use this Website.

You acknowledge that all intellectual property rights, including but not limited to copyright and database right, of contents on the Website belong to or have been licensed to Optoma Europe Ltd or are otherwise used by Optoma Europe Ltd as permitted by applicable law.
In accessing the Website you agree to access the contents solely for your own personal, non-commercial use. Except as set out in Section 4, you are not permitted to copy, download, store in any medium (including any other website), distribute, transmit, modify or show in public any part of the Website without the prior written permission of Optoma Europe Ltd or in accordance with the Copyright, Designs and Patents Act 1988 and the international convention or treaty regarding the Intellectual Property Right.

Optoma Europe Ltd makes some materials in the Website available for you to download by clicking on the image or text for promoting Optoma Europe Ltd's Projector, Screen, accessory or digital signage sales. You may download images and text from this Website and use the material you have downloaded for the sole purpose of promoting the sale of Optoma Europe Ltd products without obtaining further consent from Optoma Europe Ltd, provided that you do not alter extracts of text which you quote and that you only use images which you download in their entirety without modifying them in any way (other than reducing their size and superimposing a price, e.g. a reduced price). You acknowledge Optoma Europe Ltd prominently in relation to every image and/or textual extract, which you use; and if you quote any extract from an Optoma Europe Ltd title you also agree to identify Optoma Europe Ltd as the source. You also agree that you will not use any material from the Website in any way, which may be derogatory of the material itself. If you wish to make any alterations to images or text, you shall obtain Optoma Europe Ltd's prior written consent.

Links to the Website must be direct to the Optoma Europe Ltd ( homepage. Optoma Europe Ltd disclaims all liability for any legal or other consequences (including for infringement of third party rights) of links made to the Website.

Optoma Europe Ltd provides the material published on the Website on the basis that it makes no express or implied warranties in respect of the products listed. Optoma Europe Ltd excludes to the fullest extent permitted by applicable law all liability for any damages or losses and for any direct, indirect, incidental or consequential loss of business, anticipated savings, revenues or profits or goodwill or reputation or special damages or loss arising from the publication of the material on the Website.

Optoma Europe Ltd is not responsible for the content of any material you encounter after leaving the Website via a link in it or otherwise and Optoma Europe Ltd excludes to the fullest extent permitted by applicable law all liability that may arise in respect of such material.

All information or material contained in this Website is provided by Optoma Europe Ltd on “as-is” basis , without any representation or warranty of accuracy or completeness of information or other warranty in any kind, including but not limited to implied or expressed warranty for quality, mechanism, fitness for any purpose or non-infringement.

This Website shall be used by you only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, Optoma Europe Ltd and any third party. Optoma Europe Ltd has the right, at its sole discretion, to edit, refuse to post or remove any material submitted to or posted on the Website. In no event shall Optoma Europe Ltd be responsible for any material posted on the Website by persons other than Optoma Europe Ltd. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the Website are those of the third party concerned. Optoma Europe Ltd neither endorses nor is responsible for the accuracy or reliability of any such third party’s material.

These terms and conditions are governed by and will be interpreted in accordance with English law and any disputes relating to these terms and conditions will be exclusively subject to the jurisdiction of the courts of England and Wales. The various provisions of these terms and conditions are severable and if any provision is held to be invalid or unenforceable by any court of competent jurisdiction then such invalidity or unenforceability shall not affect the remaining provisions. If these terms and conditions are not accepted in full, use of this Website must be terminated immediately.

All images of products are for representation purposes only. Whilst every care is taken to provide accurate images of our products, actual products may differ slightly. Some product images may have been digitally altered by us to add an Optoma logo to the front panel. Optoma reserves the right to amend or alter actual product or product images without notice.

Secure Online Shopping with Optoma

Optoma Europe Ltd uses a third party payment gateway hosted by Barclaycard. This adheres to the Payment Card Industry Data Security Standard (PCI DSS) to enable customers to make purchases safely and securely, on their laptop, tablet or smartphone.

Using this system, personal details is securely encrypted using Secure Socket Layer (SSL) technology. SSL technology prevents you from inadvertently revealing personal information using an insecure connection.

We do not currently collect financial information, such as your payment method (valid credit card number, type, expiration date or other financial information); that information is collected and stored by our third party payment processing company (Barclaycard), and use and storage of that information is governed by the Payment Processor’s applicable terms of service and privacy policy. 

Both our website and our third party payment gateway use Extended SSL Validation certificates. This demonstrates that all entities involved in facilitating the order process for you the customer have gone through a strict identity verification process to allow for our system to be recognised for a high level of authenticity from all the major browsers through the use of the green address bar and padlock. These symbols are a visual representation for this process and indicate to you that you are in a secure environment. By clicking on the padlock symbol, you can check that the SSL certificate for the website is valid and in date.

Secure mode means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.

During payment, we also ask for your card billing address as an additional security check. No credit or debit card details are stored once your order has been processed.

Terms of Sale

These terms of sale ("Terms") apply to all purchases of products (including, without limitation, hardware and/or software) ("Products") or services ("Services") which are sold through this website ("Site") by: (a) Us, the Seller, Optoma Europe Ltd (references to "us", "we" or "our" being construed accordingly) to (b) you, the purchaser (references to "you" or "your" being construed accordingly).

By placing an order on this Site you agree to abide by these Terms. Nothing in these Terms will reduce your statutory rights relating to faulty or misdescribed Products or Services. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

You may cancel your order for any reason within 14 calendar days of:
Receipt of Product(s).
Our acceptance of your order for Services and/or Products(s). But such right to cancel shall end or not apply where:
• You have received all of the Services ordered; or
• You unseal or use any Software; or
• You receive the download link for a digital Product, where you have been notified during the purchase process and given your consent to your right to cancel ending on receipt of the download link; or
• Bespoke or customised Products are made specifically to your order.

To exercise your right to cancel please log in to your account and select 'return items'. If you exercise the above right to cancel, you must take reasonable care of any Product(s) and accessories in your possession and within 14 calendar days of giving the cancellation notice, return them together with all accessories, in the original packaging, to us. You will be responsible for returning the product to us, including any costs incurred for this. 

You should be refunded for the cost of the Product(s) within 10 working days of receipt of the Product(s) and accessories which are returned by you. Please note that the length of time a refund takes to appear in your bank account will entirely depend on the bank that you bank with.

We may make a deduction from the refund for any loss in value of any Product(s) supplied, if the loss is the result of missing accessories or the handling of the Product(s) by you, other than handling which is necessary to establish the nature, characteristics and functioning of the Product(s). For example if you have used the Product(s) before returning them to us.

Where you have ordered Services and exercise your right to cancel after the provision of the Services has commenced then we will deduct from your refund an amount in respect of the Services provided prior to receiving your notice to cancel proportional to the total Services ordered.

If you require more information on your rights, you should contact our customer service centre.

Offer, Acknowledgment and Acceptance

Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order (as described below).

While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.

An order submitted by you (when you click the ‘Buy’ button) constitutes an offer by you to us to purchase Products or Services on these Terms and is subject to our subsequent acceptance.

You may receive an automatic e-mail acknowledgement of your order. This does not constitute our acceptance of your order.

Our acceptance of your order takes place when we despatch your Product or when we agree to provide the Services to you. ("Acceptance").

You recognise that there may be circumstances outside our reasonable control which would prevent us from providing you with the Products or Services which you have ordered. Circumstances beyond our reasonable control may include (but are not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power or materials. In such cases, whilst we will do our best to fulfil your order, we cannot be responsible for failure or delay in doing so and in such event we may elect to cancel your order and refund any payments made. You may request that your order be cancelled if it has not been fulfilled within 30 days of having been made.

Your Representations

You should take care to ensure that all information that you provide when placing your order is up to date, accurate and sufficient for us to fulfil your order.

By placing an order you represent that you have legal capacity to enter into a contract.

You should ensure that your account information which is kept with us is accurate and updated as appropriate. Such information (and any passwords given to you for the purposes of accessing the Site and/or purchasing Products) should be kept secure against unauthorised access.

Price and Terms of Payment

Prices payable for Products or Services are those in effect at the time of Acceptance. Prices may be indicated on the Site or an order acknowledgement but we will notify you of the final sale price at the time of our Acceptance.

We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to Product dispatch or Service provision.

If the price of the Product or Service increases or we change the description of the Product or Service between the time that you place your order and the time of our Acceptance, we will notify you, you may cancel your order and you will be given a full refund. If you choose to proceed with your order it will be delivered to you in accordance with the revised description and/or at the increased price.

Unless otherwise specified, prices indicated are inclusive of the costs of shipping and inclusive of VAT.

Orders will be processed and dispatched once payment has been received. Methods of payment accepted by us can be found on the Site.

Delivery and Risk

Delivery timescales/dates specified on the Site, in any order acknowledgement, Acceptance or elsewhere are estimates only. We will aim deliver the Products or commence provision of the Services within a reasonable time. If we are unable to do so we will give you the opportunity to cancel your order.

Delivery shall be to a valid address submitted by you and subject to Acceptance ("Delivery Address"). You should check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order where changes are necessary as a result of your error in inputting the Delivery Address. Changes that you make to the Delivery Address after submitting an order may cause a delay in the delivery of your order.

Addresses outside the UK may incur an additional delivery charge and may take up to six days for delivery (depending on country to which they are shipped).

If you refuse or fail to take delivery of Products provided in accordance with these Terms, the Products shall nonetheless become your property and you shall be responsible for all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery. We shall be entitled 30 days after the agreed date for delivery to dispose of Products and we may charge you for any costs associated with this.

Save as otherwise provided in these Terms, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or collected by any carrier or transport provided by you.

Rejection, Damage or Loss in Transit

You should carefully check Products upon delivery to ensure that they are in satisfactory condition, in accordance with their description and complete. You may return purchased Products in accordance with these Terms or any applicable Returns Policy referred to on the Site where:
(a) Products or any part thereof have been damaged or lost in transit provided you have notified us about this damage or loss within 5 working days of receipt of the Products;

(b) there are defects in Products (not being caused by your use of the Products outside their intended or recommended use or outside manufacturer's instructions) provided you have notified us about this defect within 30 working days of receipt of the Products;

(c) Services have been performed without due care and skill provided you have notified us within 5 days of such defect becoming apparent; or

(d) the Products or Services do not match their description provided you have notified us within 5 days of such defect becoming apparent.

We shall not be responsible for any damage or losses: arising from defective installation of the Products by you; from the use of the Products in connection with other defective, unsuitable or defectively installed equipment which has not been supplied by us; your negligence; improper use of the Products or use in any manner inconsistent with the manufacturer's specifications or instructions, and you shall not be entitled to return Products which have been damaged in this way.

Where we fail to deliver all or part of your order, or there is any defect in or damage to a Product or Service or it does not comply with the description of the Product or Services found on the Site, we may:
(a) Make good any such shortage or non-delivery and/or
(b) Re-perform a defective Service or provide a refund of the price paid for the defective Service; and/or
(c) In the case of damage or any defect(s) in the Product where possible replace or repair the Product at our cost; or refund the price paid in respect of any Products found to be damaged or defective.

In the unlikely event that an item is found to be faulty, please log in to your account and find the item in 'orders'. Press 'return items' and indicate on this form that there is a problem with the product.  This will alert our Customer Services Team to get in touch with you and arrange collection of the item(s). 


Where any Product supplied is (or includes) software ("Software"), this Software is licensed by us or by the relevant licensor/owner subject to the relevant end-user licence agreement or other licence terms included with Software ("Licence Terms") and/or the Product.

The Returns Policy does not apply in the event that you activate a licence code and download the Software or open the Software shrink-wrap, break the license seal or use the Software.

Software is provided 'as is' without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction. You are advised to refer to any License Terms with regards to determining your rights against a manufacturer, licensor or supplier of the Software.

Liability Limitation

Our liability under these Terms (whether for negligence, breach of contract, misrepresentation or otherwise) shall be limited to the price payable for the Products or Services which are the subject of that order.

In no case shall we be liable for incidental, indirect, or consequential damages; or any loss of income, revenue, profits, contracts, data, goodwill or savings.

Subject to any express provisions to the contrary set out in these Terms, all terms, conditions, warranties and representations (express or implied by statute, common law or otherwise) are hereby excluded.

In no case do we seek to exclude our liability for (1) death or personal injury caused by our negligence (or that of our employees or authorised representatives); (2) fraud; (3) any breach of any obligation as to title to the Products implied by statute; or (4) any other liability which cannot as a matter of law be limited or excluded.

We will only dispatch Products to you once we have received payment in full for the Products.

Third Party Rights

You shall be responsible for and reimburse us for all expenses which we suffer liabilities, arising as a result of our performing Services or carrying out any work on or to the Products to your specific requirements or specifications which you have requested in the Products or Services which includes for example where any third party brings a claim or action against us alleging infringement of its proprietary rights.


All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same. You must refer to the manufacturer's specifications or warranty documentation to determine your rights and remedies in this regard.

Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) not apply where products have been repaired or altered by persons other than us or any authorised dealer; defective Product(s) have not been returned together with full details in writing of the alleged defects within 30 working days from the date on which such Products were delivered; defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturer instructions or other directions issued or made available by us in connection with the delivered Products.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Personal Information and your Privacy

We comply with all data protection laws and will use data which could be used to identify you personally ("Personal Data") only as set out in our Privacy Policy.

In relation to security of orders that you place with us:
If your bank or card issuer holds you liable for charges in relation to unauthorised use of your debit or credit card, connected with the use of your credit or debit card on our Site we will not be responsible for any liability.

You may not transfer your rights under these Terms to anyone else without our prior written consent.

Governing Law and Jurisdiction

These Terms shall be governed by English Law and we both agree to the non exclusive jurisdiction of the courts of England over the Terms and any matter related to them, and all proceedings shall be conducted in English.

These Terms set out all of our obligations in relation to of provision of Products and Services to you under any accepted order. These Terms prevail over any other terms or conditions referred to elsewhere or otherwise implied. We reserve the right to modify these Terms from time to time and any order will be subject to the Terms that are in place at the time that your order is accepted.

No delay by either you or us in enforcing any of these Terms shall restrict the rights that either of us has under them.

No waiver of any term or condition of these Terms shall be effective unless made in writing and signed by us.

If a court of competent jurisdiction finds that any provision or portion of these Terms to be illegal, unenforceable, or invalid the remainder of these Terms (to the fullest extent permitted by law) will continue in full force and effect.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Contact us

If you wish to contact us for any reason in connection with these Terms you may do so using the form on our Need Help page or by emailing our customer service centre.