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Frequently asked questions

Where is my order?

You should have received an email to confirm that your order has been despatched. Orders weighing less than 1kg may be sent via Royal Mail, otherwise they wiill be delivered by UPS.  Those sent via UPS will have a tracking number which will be included on the despatch email to you.  This will also have a link to the UPS website (www.ups.com) where you can track your order.  You can also gain your tracking number by logging into ‘My Account’ and viewing your most recent orders.

 

I want to return the product. How do I do this?

You can return any item for a refund within 14 days of receiving your original order. See our returns policy page.

 

How does your UK Next Day Delivery service work?

We use UPS and Royal Mail next day delivery service for all UK customer orders. This means that all UK orders received before 2pm on each working day will be delivered straight to your door the following working day. See our delivery page for more information.

 

I can’t find the product I was looking for on the shop. Where can I get more information?

The search function scans Optoma’s web shop for products only. You can try our advanced search to locate what you are looking for.

Please note that not all models are listed on Optoma’s web shop. There are many more models on our website including ‘where to buy’ links to retailers.

Or drop us an email with an outline of what you are looking for and our experts will be in touch. If you would prefer to pick up the phone, call 01923 691 889. Please note that our office hours are Monday to Friday 8am-5pm.

 

I have seen an Optoma lamp cheaper elsewhere, is it different to those on your website?

There are several reports of counterfeit lamps, which are being sold at a cheaper price than genuine Optoma lamps. Installing a counterfeit lamp into an Optoma projector may damage the projector and repairs resulting from damage caused by a counterfeit lamp would not be covered under the warranty.

Lamps are made up of two parts – the bulb and the bulb holder. Optoma genuine lamps are designed specifically and uniquely for Optoma projectors. Counterfeit lamps may contain differences that could affect the performance of your projector. You can read more information on genuine Optoma lamps and how you can tell the difference between a counterfeit and a genuine lamp on our website.